Passenger Handling Services

Through our comprehensive passenger handling services, SAHCO is dedicated to providing exceptional personal services to each and every passenger, making their travel experience comfortable and world class.

With a firm belief and understanding that all passenger related services are one of the most crucial factors in determining the success of an airline’s operations, offering excellent customer care is a critical success factor of SAHCO’s ground handling operations.

From check-in to boarding or transiting and disembarking at any of the SAHCO serviced airport locations, our team of professionally trained staff ensures the smooth handling of the entire passenger process which are structured to ideally meet the individual demands of each of our customers using the very latest software technologies and the airlines agreed SOP’s and SLA’s.

We offer excellent customer service with our Airport Services Agents being highly professional, trained and knowledgeable.

Passengers with special needs or those requiring extra support including unaccompanied minors and those with reduced mobility are offered excellent service assistance to make their airport experience easier and comfortable. We provide a full range of passenger services, which are tailored to specific client

We provide a full range of passenger services, which are tailored to specific client needs including, but not limited to the following:

  • Automated Passenger Check-in on DCS
  • Automated Boarding & Gate Functions
  • Baggage Reconciliation (BRS)
  • Mishandled Baggage using World Tracer
  • Ticketing & Excess Baggage Collection
  • Meet & Greet Services
  • VIP Lounge Services
Safe & Secure

World class facilities to handle any types of cargo in a safe, secure and efficient manner.

Fast Delivery

Every second counts and we are fully committed on our customers' tight schedules.

24/7 Support

Committed to your comfort and safety in the air, as safety in the air starts from the ground.

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